Refund policy

Returns Policy

Please reach out to us at info@chulasurf.com within 7 days of receiving your order.
CHULA SURF uses a print-on-demand process, meaning each item is made to order. We do not offer size changes or exchanges, so please refer to our size chart before placing your order.
Include in the email:
- Your order number;
- Photos, where relevant, of the issues.

We aim to process all requests within 7 working days.
If your return or refund request is approved, please contact our customer service team at info@chulasurf.com to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
CHULA SURF will not accept unconfirmed returns.

All returned items should be unused, unworn, and unwashed.
CHULA SURF does not accept worn, stained, damaged, or altered items.
We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

If your refund request is confirmed, CHULA SURF will return the money to the account used to pay for the order in the currency it was initially bought in.

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
Sample items;
Deliberately damaged items;
Items sent back for return more than 7 days from the date of receipt;
Items accurately printed according to the designs or tech packs provided to Chula Surf that the purchaser decides are not what they intended or no longer want;
Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Chula Surf, such as the recipient’s incorrect phone number or shipping address.

Orders can only be canceled and fully refunded while they are in the "In Review" status.
Should you wish to cancel your order, please get in touch with CHULA SURF's customer service team at info@chulasurf.com.

Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product.

Gift cards are delivered digitally by email and can be used toward any purchase on our website. All gift card sales are final and are non-refundable. Gift cards cannot be exchanged for cash, and any unused balance will remain on the card and can be applied to future orders. If a gift card is lost, deleted, or used without authorization, we may not be able to replace it, so please keep your gift card code secure. For any issues with delivery or redemption, contact us at info@chulasurf.com and we’ll do our best to help.