SHIPPING & DELIVERY

We want your Chula order to arrive as smoothly as possible. Below you’ll find information about fulfillment, delivery issues, customs, delays, and how to make sure your shipping address is entered correctly.

SHIPPING & FULFILLMENT

Chula uses a dropshipping fulfillment model for certain products. This means your order may be produced, packed, and shipped directly through one of our fulfillment partners.

Because products may be fulfilled from different locations, items within the same order may occasionally arrive in separate packages.

Tracking information will be provided when available so you can follow your order once it has shipped.

LOST OR DAMAGED ORDERS

What if my order gets lost or damaged in the mail?

If your order has not arrived, or if it arrives damaged, please contact us as soon as possible at info@chulasurf.com.

Please include your order number and any relevant photos or delivery information so we can review the situation.

We will do our best to assist you and work toward a satisfactory solution.

For additional information regarding returns or damaged items, please review our Return Policy.

CUSTOMS & DUTIES

Will I be charged customs fees?

For orders delivered within the United States, customs duties and import-related fees are covered by Chula, so customers should not be required to pay additional import charges.

For destinations outside the United States, this is also usually the case.

However, in rare situations, customers in certain locations may be required to pay customs duties, taxes, or related fees upon delivery due to local regulations.

These requirements are determined by local authorities and may change over time, so Chula is unable to provide a fixed list of destinations where additional charges may apply.

DELIVERY DELAYS

What should I do if delivery takes longer than expected?

We do our best to help ensure Chula orders arrive within the expected delivery timeframe.

Delivery estimates are based on current shipping routes and recent logistics performance. Occasionally, delays may occur due to circumstances outside of our control, including:

• Customs clearance

• Severe weather

• Peak-season shipping volume

• Carrier disruptions

• Local delivery conditions

If your order is delayed beyond the estimated delivery timeframe, please contact us at info@chulasurf.com.

We will review the available tracking and shipping information and work with you to help resolve the situation.

SHIPPING ADDRESS GUIDELINES

Providing a complete and accurate shipping address is important to help your CHULA order arrive successfully.

Incorrect or incomplete information can result in:

• Shipping delays

• Failed delivery attempts

• Carrier delivery exceptions

• Returned packages

• Additional carrier fees

• Replacement costs

Please carefully review your address before submitting your order.

Required address information

Your shipping address should include:

• Recipient name

• Address Line 1

• Address Line 2, if applicable

• City

• State or province, if applicable

• Postal or ZIP code

• Country or region

• Phone number, when required by the carrier

Address Line 1

Address Line 1 should contain your primary street address.

This may include:

• House or building number

• Street name

• Apartment, suite, or unit number when it fits

Examples:

123 Main Street, Apt 4A
456 Oak Avenue, Unit 3B

Do not use Address Line 1 for delivery instructions, building access codes, informal location descriptions, or unnecessary comments.

Avoid entries such as:

Near the supermarket
Blue house on the corner
Leave at front door

Address Line 2

Use Address Line 2 only when additional address information is needed.

Examples include:

• Apartment 15F

• Building B

• Suite 210

• Floor 8

If your apartment, suite, or unit number is already included in Address Line 1, you can leave Address Line 2 blank.

City

Enter only the city, town, or municipality name.

Examples:

Los Angeles
Toronto
London
Sydney

Do not include your state, province, or postal code in the city field.

State or Province

Select your state or province whenever the option is available.

Examples include:

California
Ontario
Queensland

If your country or region does not use states or provinces, this field may not be required.

Postal or ZIP Code

Always confirm that your postal or ZIP code is correct.

An incorrect postal code can result in routing errors, delivery delays, or failed delivery attempts.

If you are unsure of your postal code, please confirm it with your local postal service before submitting your order.

COMMON ADDRESS MISTAKES

Before placing your order, make sure your address does not include:

• Missing apartment, suite, or unit numbers

• Incorrect postal or ZIP codes

• Misspelled street names

• City and state information combined into one field

• Nicknames instead of the recipient's name

• Delivery instructions entered into address fields

INTERNATIONAL SHIPPING TIPS

For international orders, we recommend:

• Using English characters whenever possible

• Following your country's official postal address format

• Verifying postal codes and regional information

• Providing a phone number when required by the destination carrier

Address requirements vary by country and region. Following local postal standards can help reduce the likelihood of delivery issues.

BEFORE PLACING YOUR ORDER

Take a moment to confirm that:

• The recipient name is correct

• The street address is complete

• Apartment or unit information is included when applicable

• The city is correct

• The state or province is correct

• The postal or ZIP code is correct

• The correct country or region is selected

A few extra seconds spent reviewing your shipping information can help prevent delays and delivery problems.

NEED HELP?

Questions about your shipment?

Contact us at info@chulasurf.com and include your order number whenever possible.